Casekit Pro Pack
A ready‑made support playbook you can import in minutes:
returns & refunds + shipping & tracking templates,
with variables like {{first_name}} and {{order_ref}}.
One‑time purchase
Ready‑to‑import JSON
WooCommerce + Shopify
Local‑first workflow
You keep everything local: import once, then copy/paste into your helpdesk.
What you get
- Returns pack: approvals, deadlines, exchange flows, photo requests, refund expectations
- Shipping pack: delays, tracking, delivered‑not‑received, investigations, replacements
- Checklists: eligibility, evidence, resolution choice, SLA messaging
- Import/export: share templates across agents
Start today
Import → paste into tickets.
Go Pro
Import → paste into tickets.
Example templates (short)
All templates are editable after import.
Return approved
Hi {first_name},
Your order {order_ref} is eligible for a return until {return_deadline}.
Next steps:
1) Pack the items securely
2) Include your order reference {order_ref}
3) Ship to the return address below…
Best,
{agent_name}
Shipping delay
Hi {first_name},
Quick update on order {order_ref}:
The shipment is delayed — sorry about that. We’re checking with the carrier now.
Tracking: {tracking_link}
Best,
{agent_name}
Want the full library?
Import the Pro Pack and customize as needed.
Go Pro
Import the Pro Pack and customize as needed.
FAQ
Is this a subscription?
No — this is a one‑time purchase.
Do I need to create an account?
No. You buy, download, import. Everything is local.
Can I use the pack for multiple agents?
Yes. Import/export JSON to share with your team. For agencies, email support@casekit.app.