Compare Shopify order support tools and helpdesks
Start with the work you need to do. CaseKit finds Shopify order details and prepares replies in Shopify Admin, with an optional Gmail extension. Helpdesks add ticket queues, assignment and broader support operations.
The Shopify Admin app works without Gmail or a Chrome extension. New stores start on Free.
Head-to-head comparisons
CaseKit vs Gorgias
A full ecommerce helpdesk with its own inbox, billed by ticket volume.
CaseKit vs Zendesk
A broad customer service platform billed per agent, built for larger operations.
CaseKit vs Re:amaze
An ecommerce helpdesk with shared inbox, chat and social, billed per user.
CaseKit vs Shopify Inbox
Shopify's own free tool for storefront chat conversations.
CaseKit vs Richpanel
An ecommerce helpdesk with a customer self-service portal and native Shopify actions.
CaseKit vs Help Scout
A clean shared inbox for small teams, focused on coordination rather than order data.
Buyer's guides
Gorgias alternatives
Compare helpdesk options with order support in your existing workflow.
Zendesk alternatives for Shopify
Which parts of the platform you actually use, and the per-seat maths at 1, 3 and 5 people.
Best Shopify helpdesk
Chosen by situation rather than feature count. Compare the meter, not the sticker.
Order replies or support operations?
Choose based on whether you need help answering order questions or managing conversations across a team and multiple channels.
Look up the order. Draft a reviewed reply.
Use CaseKit in Shopify Admin: paste a customer message, find the order by number or email, then choose to generate a draft. If you answer in Gmail, the optional extension brings order context into the open conversation.
- Your existing inbox remains the place you send replies
- Order status and WISMO questions are a recurring task
- You can review and send each reply yourself
- You need order facts without a ticket queue or assignment system
A dedicated support application
Conversations from every channel land in one queue with assignment, SLAs, automation and reporting. That is a different and more powerful way to run support.
- Routing across chat, social, voice and email
- Ticket management is central to how you work
- SLAs, queues and workforce management matter
- Deep support reporting is a primary requirement
What CaseKit adds to your existing workflow
Start in Shopify Admin
Install the Shopify app and try an order lookup and draft. Gmail is optional; your existing inbox remains where you review and send the reply.
Per-store pricing
Start on Free with 25 generated drafts a month. Pro is $19/month per store with unlimited template replies and separate AI attempt limits. Compare the plan allowances.
Drafts grounded in order data
Order status comes from Shopify before wording is generated. Check AI rewrites against the order and your policies before sending.
Free plan: unlimited order lookups and 25 generated drafts per month.
Pricing models, side by side
The headline number matters less than what it scales with. These three models behave very differently as you grow.
| Product | Priced by | Entry price |
|---|---|---|
| CaseKit Pro | Flat, per store | $19/month; optional Gmail uses one Google account per store |
| Gorgias | Billable tickets, unlimited seats | From $10/month for 50 tickets |
| Zendesk | Per agent, per month | From $19/agent/month, annual billing |
| Re:amaze | Per user, or flat by conversation volume | From $29/user/month |
| Shopify Inbox | Free with Shopify | $0 |
Competitor details verified 29 August 2026. Pricing changes often — check the official page before deciding. Helpdesk plans commonly add usage charges for AI resolutions and ticket overages on top of the base price.
See the optional Gmail workflow
The extension places Shopify order details beside the open email. You can also use CaseKit directly in Shopify Admin without connecting Gmail.
Try an order lookup and reply in Shopify Admin
Free covers unlimited Shopify order lookups and 25 generated drafts per month. Review the draft against your order and store policy before sending it from your existing inbox.