CASEKIT
Pricing

CaseKit pricing: free to start, $19 a month per store

Start with localized order replies on Free. Pro adds AI-selected acknowledgments, store tone and policy guidance while preserving order facts.

New installations start on Free. Choose Pro in Shopify to approve a 30-day free trial, then $19/month or $190/year. Shopify confirms trial eligibility and the billing date before approval. Cancel through Shopify before billing begins to avoid a charge.

Already installed? Open CaseKit in your Shopify admin and use the Plan section to choose or manage your plan.

5.0 from 15 ratings on the Chrome Web Store

Free

Store owners who answer support themselves and want the order on screen before they reply.

$0
Permanent free plan. No card required.
Install on Shopify
  • Unlimited Shopify order lookups
  • 25 generated drafts per month
  • Order status, carrier and tracking card
  • WISMO scenario detection
  • All five reply languages (EN, FR, ES, DE, IT)
  • Shorter tone rewrite
  • Copy reply from your Shopify admin
  • Optional Gmail extension: one-click insert, one Google account per store
  • Replies written from the customer's message
  • Warmer and Formal tone rewrites
  • Your store tone and policies
For teams
CaseKit Pro

Small teams who want assisted replies with order facts kept intact.

$19 /month
or $190/year — about two months free.
Install on Shopify
  • Everything in Free
  • Unlimited template replies; up to 5,000 AI attempts/month
  • Customer-message acknowledgment with protected order facts
  • Warmer and Formal tone rewrites
  • Structured policy rules and tone guidance; review free-text exceptions
  • Usage and settings in your Shopify admin

What your team would pay

Pro is billed per Shopify store. The number of people does not multiply the CaseKit subscription.

Your setupPro subscriptionsMonthly total (USD)
5 people managing 1 store1$19
1 person managing 3 stores3$57
5 people managing 5 stores5$95

These examples assume Pro on every store, billed monthly. Free remains available separately for each store. Taxes, Shopify charges and any Google Workspace subscription are separate. Usage allowances are per store and are not pooled.

Google connection and staff access. The optional extension connects one Google account per store; the same Google account cannot connect to several stores at once. Separate Google accounts cannot all connect to the same store. Manage staff access through Shopify. The Shopify Admin app works without Gmail. Each store has its own CaseKit installation; there is no combined multi-store workspace.

Full plan comparison

CapabilityFreePro
Workflow
Shopify order and customer lookupUnlimitedUnlimited
Order, fulfilment and tracking cardYesYes
WISMO scenario detectionYesYes, with your policy applied
Generated drafts25 generated drafts per monthUnlimited templates; 5,000 AI attempts
Reply languages (EN, FR, ES, DE, IT)All fiveAll five
Write replies from your Shopify adminYesYes
Gmail extension: one-click insert (optional)YesYes
You review before sendingAlwaysAlways
Writing
How the reply is writtenFrom templates on our serverProtected facts with an AI-selected acknowledgment
ShorterYesYes
Warmer and Formal—Yes
Tone guidance and policy notes—Acknowledgment guidance; review free-text exceptions
Account and admin
Optional Gmail extension: connected Google accounts per store11
Shopify stores11
Usage and basic settings in Shopify adminYesYes
Store tone and policy controls in Shopify admin—Yes
Not included on any plan. Multiple Shopify stores in one workspace, Gorgias adapter, Zendesk adapter and richer carrier data are roadmap items, not features you are paying for. The changelog lists what has actually shipped.
Why Free is generous

Free is not a teaser

Plenty of tools in this category hide the resolved order behind a paywall so you have to pay to find out whether it works. That is not the deal here.

On Free you get the whole deterministic loop: the order resolved from the conversation, the real fulfillment and tracking state, the correct WISMO scenario and a localized reply you can insert. If that is all you need, stay on Free.

Pro exists for the next problem, which is not "find the order" but "make the answer sound like us, consistently, across a small team".

What Free actually does
  1. Customer and order found
  2. Shopify fulfillment state understood
  3. Correct localized reply selected
  4. Insert Reply into Gmail

The complete workflow, at $0.

How this compares with a full helpdesk

Different products with different jobs. The pricing models are different too, which matters more than the headline number.

CaseKit

Flat $19 USD/month per store, with no CaseKit per-person fee. The optional extension supports one connected Google account per store. Your existing Shopify and Google charges are separate.

Ecommerce helpdesks

Usually priced per ticket or per agent, with AI billed separately per resolution. Powerful, and a bigger commitment.

Which to pick

If Gmail is still your support inbox and Shopify order questions dominate, start light. Compare the options.

Estimate your current workflow cost

What people say

5.0 from 15 ratings on the Chrome Web Store

I used to keep Shopify open in a second tab all day. Now the order is just there when I open the email. It sounds small until you do it forty times.
Alexia · Owner, apparel storeShared with CaseKit
The part that sold me is that it tells you when the carrier has not scanned the parcel yet. It does not pretend the package is moving.
Petr Hans · Customer support, homewareShared with CaseKit
We answer in French and English. Getting the reply back in the language the customer wrote in, with the right tracking number already in it, saves the whole lookup.
Francesca · Support lead, 3-person teamShared with CaseKit

Pricing questions

What are the AI fair-use limits?
Pro includes unlimited template replies and up to 5,000 AI attempts per calendar month. The Pro trial includes 300 AI attempts in total, with at most 100 per day. Each store has a shared limit of 10 AI requests per minute. Generation and tone rewrites count, including failed attempts. When AI is unavailable or limited, CaseKit provides a template draft for you to review.
Is the Free plan a trial?
No. Free is a permanent plan. It includes unlimited Shopify order lookups and 25 generated drafts per month, with the full order card, WISMO detection and all five reply languages.
What exactly does Pro add?
AI-selected acknowledgments with protected order facts in five languages, structured policy rules, store tone and policy controls. Usage and basic settings are available on Free too. The optional extension connects one Google account per store on either plan. Free-text policy exceptions need review.
Is Pro billed per agent?
No. Pro is $19 USD per store per month, regardless of how many people manage that store. Five people managing one store need one Pro subscription. Shopify staff access is managed in Shopify; the optional extension supports one connected Google account per store, not separate accounts for each person.
Can I use CaseKit with several stores?
Install CaseKit separately in each Shopify store. If all stores use Pro, three stores cost $57 USD per month and five stores cost $95 USD per month. Each store has its own subscription and usage allowance. This does not provide a combined multi-store workspace.
Can the same Google account connect to several stores?
No. One Google account can connect to only one store at a time, and each store can connect one Google account. To use the optional extension across several stores, use a different Google account for each store. The Shopify Admin app works without Gmail or a Google connection.
How does annual billing work?
Pro annual is $190 a year, which works out at roughly two months free compared with paying $19 monthly for twelve months.
How am I billed?
Billing is handled through Shopify as part of your store's subscription, so it appears on your regular Shopify invoice.
Do I lose my orders or replies if I downgrade?
CaseKit does not store your orders. It reads them from Shopify when you need them, so downgrading changes which features you can use, not what data exists in your store.
Is there a free trial for Pro?
New installations start on Free. To try Pro, open CaseKit in Shopify and choose a plan. Shopify shows the available 30-day trial, subscription price and billing date before you approve. Pro costs $19/month or $190/year after the trial unless you cancel through Shopify before billing begins. The trial includes 300 AI attempts in total and up to 100 per day. Shopify determines trial eligibility; reinstalling does not promise a new trial.
Do I need Pro to get accurate order data?
No. Order resolution, the fulfillment and tracking card, WISMO detection and localized replies are all in Free. Pro is about wording, tone and policy guidance.

Start on Free and see whether it holds up

Unlimited order lookups and 25 generated drafts per month, permanently. Upgrade only when the wording and policy guidance are worth $19 per store per month to you.

Install on ShopifySee how it works