What has shipped, and when

Beta testing and Growth Partners

• Applications for the previous support, content and partnerships jobs are closed; their descriptions remain visible. The careers page now describes a short beta-testing contract rewarded with 90 days of complimentary Pro, valued at US$57, as subscription credit only with no cash payment.
• The Growth Partner program offers 35% lifetime commission while eligible referred Shopify Pro subscriptions remain active and paying. There is no initial fixed salary; a fixed salary may be considered after six months based on results, without a guarantee.
• Personal Shopify referral links identify the Growth Partner. After explicit merchant consent, referral memory lasts up to 30 days. Installing and first opening the Shopify app in the same browser and profile completes eligible new-store attribution without Gmail or Google sign-in. A private partner dashboard reports only that partner's attributed stores, connected Gmail address when available, reply counts and plan, without order or customer content or credentials. Review the affiliate privacy details. Optional website analytics still requires separate consent.

Clearer setup and optional campaign analytics

• Shopify Admin and Gmail now have separate setup paths. Gmail requires the Shopify app and a connected store.
• With consent, website analytics also measures the workflow page and fixed campaign labels. No customer messages, remarketing or cross-marketplace store identification. See the privacy details.

Shopify generated drafts and privacy update

• The Shopify Free allowance is described as 25 generated drafts per month. Successful new drafts use the allowance; failed requests, missing orders, unresolved selections and reopening or retrying the same draft do not use another slot. Copying, editing and inserting a counted draft remain unrestricted.
• With this update, successful explicitly requested Shopify drafts and their order snapshots are encrypted and temporarily saved and available for retrying or reopening for 30 days. Expired content is inaccessible and removed by bounded scheduled daily cleanup; physical removal can take longer when there is a backlog. Temporary request hashes are cleared with that content. Opaque, content-free request and usage receipts remain for the account lifetime to prevent duplicate counting.
• Verified Shopify privacy requests cover this temporarily saved content. Exports are handled by authorized support through private operational tools. See the privacy policy. WooCommerce processing and billing are unchanged.
• The optional Gmail extension update is released separately. The published Chrome version remains listed below; this notice does not announce a new Chrome Store release.

Optional website analytics

• Website analytics is off until you choose Allow analytics. It measures public page visits and installation-link clicks, with no advertising tracking or customer-message collection.
• You can reject analytics or withdraw your choice using Analytics preferences in the footer. Checkout and account pages are excluded. See the website privacy details.
• This website choice does not change Shopify app or Gmail extension permissions or operational usage records.

Shopify and WooCommerce installation and data handling

• CaseKit is available from the Shopify App Store. The Shopify Admin app works without Gmail; the optional Gmail extension connects one Google account per store.
• The separate WooCommerce plugin is publicly available. From version 0.3.0, Draft reply uses the CaseKit service after Connect and draft consent; Reply options → Local reply remains free and unlimited.
• WooCommerce Free includes 25 successful service replies per UTC month, including replies that need no AI. WooCommerce Pro uses PayPal; Shopify Pro uses Shopify billing.
• Privacy, terms, support and cancellation information now describe the current workflows and their separate billing.

Privacy and installation information clarified

• The privacy policy now describes the 90-second order cache, optional Gmail processing, AI inputs, website chat and account retention.
• The Gmail extension remains optional and requires a connected store.
• Terms and cancellation/refund information are available. Review every generated reply against the order and your store policy before sending.

Replies from inside your Shopify admin

• The CaseKit app in your Shopify admin now writes the reply on its own. Paste the customer's message, give the order number or their email, and CaseKit resolves the order, reads the fulfilment state and drafts the answer.
• The Chrome extension is now optional. It does the same job inside Gmail and adds one-click insert into the composer, but nothing about setup or daily use depends on it.
• The optional Gmail extension connects one Google account per store on every plan.
• Same read-only Shopify access, same privacy model. Nothing new is collected.

CaseKit 2.0 — Shopify support copilot for Gmail

• Rebuilt from scratch. CaseKit now works inside Gmail rather than on Shopify admin pages.
• Finds the Shopify order behind a conversation from an order reference or the sender's email address, and asks which when two orders could match.
• Shows customer, order, fulfilment state, carrier and tracking beside the email.
• Detects the WISMO scenario from the real fulfilment state and writes the matching reply.
• Replies in English, French, Spanish, German and Italian, detected from the customer's message.
• Insert reply puts the draft in the Gmail composer above your signature. Copy reply as a fallback.
• Pro: unlimited replies, replies written from the customer's actual message, Warmer and Formal rewrites, store tone and policy notes, one connected Google account per store.
• Free: unlimited order lookups, 25 replies a month, all five languages, the Shorter rewrite.
• Billing moved to Shopify. Lifetime licences from the 1.x line are no longer sold.
• The 2.0 Chrome extension launched for Shopify only. The current WooCommerce product is a separate WordPress plugin.

CaseKit is no longer local-first

• Working in Gmail means the Shopify order is not already on screen, so CaseKit has to query Shopify — which requires holding a store credential.
• That credential is encrypted with AES-256-GCM and kept on the server, never in the browser extension.
• Three things now leave the browser that did not in 1.x: candidate customer email addresses, any order reference in the message, and a message snippet capped at 800 characters.
• Shopify access remains read-only. CaseKit still cannot refund, cancel, edit or fulfil an order, and still cannot send email.

Why this changed, in full →

Privacy policy rewritten for 2.0

• Documents exactly what leaves the browser, what is stored in Cloudflare D1, and the four processors involved.
• OpenAI processes Pro reply generation and AI rewrites. Free-plan support replies use templates. The separate website assistant also uses OpenAI when its local FAQ does not answer the question.

Read the policy →

Usage telemetry

• Added anonymous usage reporting so we could see which features were actually being used rather than guessing.
• Confirmed roughly 70% of installs were active, which is what justified rebuilding rather than retiring the product.

Store listing rebuild

• Rewrote the Chrome Web Store title, description and screenshots around the support workflow instead of the feature list.
• New promotional tiles and demo video.

Tax display fix and time-saved counter

• Fixed a bug where the tax amount was shown incorrectly on some order summaries.
• Added an optional time-saved counter in the panel.
• Regression test harness extended to 26 checks so order extraction changes stopped breaking silently.

Support beyond the store admin

• Extended the panel past Shopify and WooCommerce admin pages onto helpdesk and inbox pages, including Gmail, Outlook, Gorgias and Zendesk.
• Detected order references inside an open ticket, which is the idea that became CaseKit 2.0.

Real order data instead of screen scraping

• Moved from reading the rendered admin page to merchant-supplied API credentials: a Shopify custom app token or a WooCommerce REST key.
• Added lookup by customer email for tickets that named no order number.
• Made the panel reliable when the store admin changed its markup, which scraping never was.

Macros, checklists and Pro licensing

• Rebuilt the panel in a shadow DOM so store admin styles could not break it.
• Macros with variables, so an order number or tracking link could be dropped into a saved reply.
• Support checklists for multi-step cases such as damaged items and returns.
• WhatsApp and email shortcuts from the order panel.
• Bilingual English and French reply packs.
• Introduced Pro licensing, sold as a lifetime licence.

WooCommerce support

• Added order extraction for WooCommerce alongside Shopify.
• Handled the HPOS order storage change.

First release — order summaries for support replies

• A Chrome extension that read the Shopify admin order page you already had open and formatted a clean order summary for pasting into a support reply.
• Local-first by design: everything it needed was already on screen, so nothing left the browser.
• One job, done in one click. The whole product was a formatting shortcut.