Free
$0
For your first replies and lighter inboxes.
- 25 CaseKit replies each month
- AI used when applicable
- All five reply languages
- Edit and copy every draft
CaseKit for WooCommerce
Order replies.
Order replies.
Ready in seconds.
Turn a customer question into a clear, personal reply using your WooCommerce order facts. Right where you work.
25 free replies / month · No API key · You review and send
- 5 reply languages
- HPOS ready
- Inside WooCommerce
Example CaseKit · Order #1042
CUSTOMER MESSAGE
Hi, has my order shipped yet? I can't find a tracking link.
ProcessingTracking not recorded
YOUR REPLY · ENGLISH
Hi Alex,
Your order #1042 is still being processed. Tracking information has not been added to the order yet.
Kind regards,
Your order #1042 is still being processed. Tracking information has not been added to the order yet.
Kind regards,
A greeting, the facts, a closing. Ready for your review.
Your first reply in three steps.
Open an order
Use its order screen or WooCommerce → Reply Assistant.
Paste the question
Choose a language and draft. Connect once; CaseKit uses AI when it helps.
Review and copy
Check the facts, make it yours and paste into your email or help desk.
Built for the questions you answer every day.
“Where is my order?”
Bring status, items and recorded tracking details into the reply. Keep the supporting facts close.
One message. Several questions.
Address up to three topics, from a damaged item to a refund question, with an appropriate next step.
A natural start. A proper closing.
Customer-name greetings and consistent replies in English, French, Spanish, German and Italian.
Drafts use recorded order facts. You approve every message and every action.
Start free. Add your store's voice with Pro.
Both use order facts. CaseKit replies use AI when helpful to understand the question. Local replies use templates without AI and stay unlimited.
Pro
$19 /month
or $190/year · USD · per WooCommerce site
- Unlimited monthly CaseKit drafts
- AI used when applicable
- Your preferred tone
- Your writing instructions
Recurring PayPal subscription. Cancel future renewals anytime.
A successful service reply counts once, even when no AI call is needed. Copying is free. Short security rate limits apply.
Prefer to keep a reply on your site?
Reply options → Local reply is free and unlimited on every plan. Existing topics, languages, order matching and factual store rules stay available, including when the service is offline or at its limit.
A few things worth knowing
What do I get for free?
25 successful CaseKit replies per UTC month, with AI used when useful. Each successful service reply counts once; copying and failed requests do not. Reply options → Local reply uses order-based templates without AI, with no limit. Existing languages, order matching and factual store rules remain free.
What does Pro add?
Unlimited monthly CaseKit drafts, plus your preferred tone and writing instructions for the hosted service. Pro costs $19 USD/month or $190 USD/year per site through PayPal. It renews until cancelled; a short security rate limit still applies.
What happens to customer information?
Before the first service draft, you choose Connect and draft. CaseKit receives the message and order-grounded reply candidates. When useful, OpenAI receives the message and applicable Pro style preferences; candidate replies stay with CaseKit. No merchant API key is needed. Local reply sends neither messages nor order facts to the service.
Does it work inside Gmail?
Today, copy your reviewed WooCommerce reply into Gmail or any help desk. A dedicated WooCommerce Gmail copilot is planned and is not available in this release.
Does CaseKit send replies or change orders?
You review, edit and send every reply. CaseKit does not send email, change an order, issue a refund or check live carrier events. It supports WooCommerce HPOS and legacy order storage.
Make the next customer reply easier.
Install CaseKit Order Replies from the WordPress plugin directory.