CASEKIT
Install on Shopify
CaseKit for Shopify

Shopify support replies, built from your order data.

Find the order, check its fulfilment and tracking details, and draft a reply in Shopify Admin. Add the optional Chrome extension to use CaseKit inside Gmail.

Install free on Shopify See Gmail workflow

Start free with 25 generated drafts per month. Shopify Admin works without a Google connection.

  • Read-only order access
  • 5 reply languages
  • You review and send

Choose your workflow →

CaseKit in Shopify Admin. Synthetic demo store. Click to zoom.
Install from the Shopify App Store Read-only access to orders Optional Gmail extension

One Shopify app. Two ways to reply.

Start in Shopify Admin, or bring the same order facts into Gmail.

Work in Shopify Admin

Enter the order number or customer email, add the customer’s message and generate a draft. Review, edit and copy it into the inbox you already use.

No Google connection or browser extension is required.

See the Shopify Admin workflow →

Add Gmail when you need it

Install the optional Chrome extension and connect one Google account per store. Open a customer conversation, confirm the matching order, then review and insert your draft above your signature.

You choose when to send. CaseKit does not send customer replies.

See the Gmail workflow →

How order lookup and reply drafting work →

Fewer steps between question and answer

Your support reply, with and without CaseKit

Keep the order, the tracking and the draft together. Spend your attention on the customer’s answer.

Without CaseKit

9 manual steps

  1. Read the customer’s email
  2. Find the order reference or customer email
  3. Switch to Shopify
  4. Search and choose the order
  5. Read the fulfilment status
  6. Collect the available tracking details
  7. Return to your inbox
  8. Write and personalise the reply
  9. Review and send

With CaseKit

3 guided steps

  1. Open the email in Gmail, or paste the message and order reference in Shopify Admin
  2. Confirm the order and review the draft; edit or investigate when needed
  3. Copy in Admin or insert in Gmail, then send the reviewed reply yourself

Shopify Admin works on its own. Gmail is optional.

Start free on ShopifyAdd the Gmail extension

Illustrative steps for a straightforward order-status question, grouped as a workflow rather than a measured click count. Several matching orders, missing data or carrier investigations can add work.

Compare each support task

On a small screen, scroll the table sideways to compare.

Manual support tasks compared with CaseKit in Shopify Admin and optional Gmail
Support taskWithout CaseKitWith CaseKit
Find the orderSearch Shopify by order reference or customer email.Use the reference or email in Admin; the Gmail extension can match the open conversation. Choose if several orders match.
Check its statusOpen the order and inspect fulfilment and payment details.Read the recorded Shopify facts together. Confirm the order before using the draft.
Collect trackingFind and copy the carrier, tracking number and link.Use the available tracking details beside the draft. Missing data stays missing; carrier investigations still need you.
Write the answerChoose a macro or write and personalise the response.Review an editable draft for the supported scenario, with tone and store-policy guidance where available.
Use the customer’s languageTranslate or select the right language template.Draft in English, French, Spanish, German or Italian. Check the wording before sending.
Send the replyReview the message and send it from your inbox.Review and copy in Shopify Admin, or insert with the optional Gmail extension. You always send it yourself.
The facts behind the reply

Shipping questions. Clear answers.

Preparing, shipped or delivered: start with the status recorded in Shopify, with carrier and tracking details in one place.

  • Missing tracking and delivery information made clear
  • Delivered-but-not-received handled as its own case
  • Replies in EN, FR, ES, DE, IT, on every plan

Review every draft against the order and your policy. AI can make mistakes.

Order scenarios · Five languages · How AI is used

CaseKit showing order #10611 out for delivery today with DPD, and the matching reply
The optional Gmail workflow

Shopify order lookup beside the email.

Answer support in Gmail? Add the Chrome extension after installing the Shopify app. Check the matching order and insert your reviewed reply above your signature.

One Google account connects per Shopify store on every plan. The app in Shopify Admin remains available on its own.

See Gmail setup and workflow

How order matching works · Reply to “Where is my order?”

Gmail thread asking where order #10582 is, with the CaseKit card already showing the resolved Shopify order

See the optional Gmail workflow

Find the order, check the draft and insert the reply with the Chrome extension. Shopify Admin also works on its own.

The full workflow, from customer email to inserted reply.

Get time back for your customers

How much time could you recover on support replies?

Set your task timings and compare your monthly and yearly support time and cost in Gmail.

Your support workload

Count routine order-status replies across your stores, once per reply. Exclude cases needing investigation.

Move each slider to set your time per reply, in seconds.

Read the customer’s messageUnderstand what the customer needs.
Switch apps and copy detailsMove between Gmail and Shopify.
Find the order and check trackingFind the order, status and available tracking.
Write and personalise the replyWrite the answer using the order facts.
Review and sendCheck the answer and send it yourself.

Without CaseKit / reply 3 min 50 s

Your estimated difference

Time back / mo

52.2 h

Est. savings / mo

$1,025
Estimated support time and cost with and without the CaseKit Gmail extension
Your supportWithout CaseKitWith CaseKit
Time / month67.5 h15.3 h
Time / year809.6 h183.0 h
Cost / month$1,349$324
Cost / year$16,192$3,889

With CaseKit cost = support labour + $19 Pro / month. $19 per Shopify store, not per person. USD; taxes excluded. Year = 12 months at monthly billing.

Your assumptions, not a measured benchmark. This estimates the Gmail extension workflow. Allow for loading in generation, and checking and edits in review. You still review and send every reply. Recovered time does not automatically reduce payroll. Shopify Admin also works on its own; Gmail is optional.

Start free on Shopify See your monthly time value →

Start free. Make it yours with Pro.

Choose your plan in Shopify. Upgrade when you need more.

Free

The order facts and a useful reply.

$0
Free forever. No card required.
Start free
  • Unlimited order lookups
  • 25 generated drafts per month
  • Five languages and Shorter replies
  • Shopify admin + optional Gmail extension
Your store’s voice
Pro

More replies. More control over the wording.

$19 /month
Or $190/year, per store.
Explore Pro on Shopify
  • Everything in Free
  • Unlimited template replies
  • Up to 5,000 AI attempts/month
  • Warmer and Formal rewrites; store tone and policy guidance

Paid plans are billed through Shopify. Eligible 30-day trials include 300 AI attempts total, up to 100/day. Full plan details and limits.

What people say about CaseKit

5.0 from 15 ratings on the Chrome Web Store

I used to keep Shopify open in a second tab all day. Now the order is just there when I open the email. It sounds small until you do it forty times.
Alexia · Owner, apparel storeShared with CaseKit
The part that sold me is that it tells you when the carrier has not scanned the parcel yet. It does not pretend the package is moving.
Petr Hans · Customer support, homewareShared with CaseKit
We answer in French and English. Getting the reply back in the language the customer wrote in, with the right tracking number already in it, saves the whole lookup.
Francesca · Support lead, 3-person teamShared with CaseKit

Useful answers before you install.

Where is my order?

Reply examples for the shipping questions you see every day.

When tracking stalls

A practical workflow for missing updates.

Better Gmail replies

Build a useful library of support templates.

All guides · Fulfilment statuses · Glossary · Compare Gorgias · Compare Zendesk

Common questions

Can CaseKit find the order if the customer doesn't give an order number?
Yes. In Shopify Admin, enter the customer's email address to look up their orders. The optional Gmail extension can use the sender's email from the open conversation. If several orders could match, CaseKit asks you to choose before using the draft.
Do I need the Chrome extension?
No. The CaseKit app in your Shopify admin does the whole job on its own: paste the customer's message, give the order number or their email, get the reply. The extension is optional — it does the same thing inside Gmail and adds one-click insert.
Does CaseKit send emails on its own?
No. In the admin it gives you the reply to copy. In Gmail, with the extension, it puts a draft in the composer above your signature. Either way you read it and you send it.
Does it read my whole mailbox?
No. In the admin it only sees the message you paste. The optional Gmail extension reads the one conversation open on your screen through a Chrome content script. It does not use the Gmail API or automatically search your mailbox; Google sign-in is for identity.
Can it change my Shopify orders?
No. Shopify access is read-only. CaseKit can't edit, refund, cancel or fulfil anything. It reads the order and writes a draft.
Do I have to move off Gmail?
No. There's no helpdesk to migrate to, no tickets to import and no new inbox. CaseKit works from your Shopify admin, and the optional extension brings it into the Gmail conversation you're already reading.
What does Pro add?
Pro adds unlimited template replies, up to 5,000 AI attempts per month, a contextual acknowledgment, tone guidance and store-policy controls. The optional Gmail extension adds Warmer and Formal rewrites and connects one Google account per store. You can use CaseKit in Shopify Admin without a Google connection. Review every draft before sending.
Which languages does it reply in?
English, French, Spanish, German and Italian, picked up from the customer's message. All five are on every plan, Free included.
Does it work with WooCommerce?
The Shopify app and current Gmail extension work with Shopify. The separate CaseKit plugin for WooCommerce drafts replies inside WordPress through CaseKit after consent, or through the free Local reply option. WooCommerce is not connected to the Gmail extension in this release.
What happens if it can't find the order?
It shows a missing result and offers a search by order number or email. Shopify normally shares a 60-day window; an unfound order may be older or the reference may be incorrect. Verify it in Shopify Admin. If several orders match, CaseKit asks you to choose.

Your next order question, easier to answer.

Start in Shopify Admin with 25 generated drafts per month. Add the Gmail extension when you need it.

Install on ShopifyAdd the Gmail extension

Read-only access. You review and send. Gmail extension optional.