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Order‑aware macros for WooCommerce & Shopify support

Handle tickets faster with a one‑click order summary, macros with variables, and a returns checklist. Casekit is local‑first — your order details stay in your browser.

Save 30–90s per ticket*
WooCommerce (wp-admin) + HPOS
Shopify Admin
Local‑first
Go Pro Install free What’s in Pro?
*Typical time saved depends on your workflow, ticket volume, and templates.
One‑click order summary
Copy → paste into your ticket
Macros
Variables
Checklist
Fewer mistakes
Privacy
Local‑first
Casekit extracts key info from the order page you’re already viewing (WooCommerce/Shopify) and helps you reply consistently.

Built for e‑commerce support workflows

Fast, lightweight, and designed to stay out of your way.

Copy a clean order summary

Generate a ticket‑ready summary (order ref, customer, total, dates, tracking when available).

  • Works on WooCommerce order pages (classic + HPOS)
  • Works on Shopify Admin order pages
  • Clipboard‑first (paste into Gorgias/Zendesk/Email)

Macros with variables

Use templates that auto‑fill values like {{first_name}} or {{order_ref}}.

  • Search + one‑click copy
  • Import/export JSON (share with your team)
  • Local storage (no external sync needed)

Returns & shipping checklists

Standardize how you handle returns, exchanges, and delivery issues.

  • Return window helper (deadline)
  • Checklist per order (reduce back‑and‑forth)
  • Perfect for training new agents
Want templates that are ready today?
The Pro Pack includes Returns + Shipping macro packs.
Go Pro
Looking for platform‑specific details? See WooCommerce and Shopify.

Reviews

Sample testimonials (replace with real quotes once you have 5–10 users). The layout is ready — paste your real feedback later.

“We standardized our returns replies in one afternoon. New agents are productive within hours.”

— Support Lead (D2C)

“The one‑click order summary is exactly what we needed to feed tickets without mistakes.”

— E‑commerce Ops

“Simple, lightweight, and local‑first. We avoid sending order data to external tools.”

— IT Manager

“The Pro Pack saved us a week of writing macros. Import → done.”

— Shopify agency

“The checklist reduced customer back‑and‑forth. Fewer missing details, faster resolution.”

— Customer Care

“We finally have one support playbook that works across stores and agents.”

— Store owner
Go Pro Agency pack

Pricing

Short version: start free, upgrade when you want ready‑to‑import templates.

Free

Casekit Extension

€0
  • Copy / Macros / Checklist panel
  • Local macros & checklist
  • Import/export JSON
  • WooCommerce + Shopify support
Install free
One‑time

Pro Pack

€49
  • Returns & exchanges macro pack
  • Shipping & tracking macro pack
  • Support checklists (returns + shipping)
  • Ready‑to‑import JSON
Go Pro
Includes both packs: Returns + Shipping.
Need proof for management?
Track time saved by standardizing replies and reducing errors.
See Pro details

FAQ

Does Casekit send order/customer data to Casekit?

No. The extension is local‑first and does not send order content to a Casekit server.

How do I import the Pro Pack?

Download the pack after payment, then go to Casekit settings → Import JSON. You’re done.

Can I use it with my helpdesk?

Yes. Casekit copies text to your clipboard. Paste it into Gorgias, Zendesk, Help Scout, email, Slack, etc.

Refund policy?

See Refunds. If you have any issue, email support@casekit.app.

Want deeper guides? Visit Guides.