Returns Pack (Pro)
A ready‑to‑import library for returns, exchanges and refunds. Reduce back‑and‑forth and keep replies consistent across agents.
Eligibility + deadlines
Exchanges
Refund expectations
Photo requests
Works with WooCommerce & Shopify admin workflows (copy/paste to your helpdesk).
Common situations covered
- Return approved (steps + deadline)
- Return received (processing timeline)
- Not eligible (return window passed)
- Policy exclusions
- Exchange flow (size/color)
- Store credit vs refund
Short example
Hi {first_name},
Your order {order_ref} is eligible for a return until {return_deadline}.
Next steps:
1) Pack the item(s) securely
2) Include your order reference {order_ref}
3) Ship to the return address below…
Best,
{agent_name}
Get the full Pro Pack
Includes Returns + Shipping templates and checklists.
Go Pro (€49)
Includes Returns + Shipping templates and checklists.