Shipping Pack (Pro)
A ready‑to‑import library for shipping & tracking tickets. Reply consistently to delays, investigations and “delivered but not received”.
Delays
Tracking
Investigations
Replacements
Designed to paste into your helpdesk (Gorgias/Zendesk/Email/Slack).
Common situations covered
- Shipping delay update + apology
- Tracking link resend
- Carrier investigation opened
- Marked delivered but missing
- Address confirmation / correction
- Replacement shipment sent
Short example
Hi {first_name},
Quick update on order {order_ref}:
The shipment is delayed — sorry about that. We’re checking with the carrier now.
Tracking: {tracking_link}
Best,
{agent_name}
Get the full Pro Pack
Includes Shipping + Returns templates and checklists.
Go Pro (€49)
Includes Shipping + Returns templates and checklists.