How do I import the Pro Pack?

Download the ZIP after purchase, then open Casekit settings → Import, and select the JSON file from the ZIP.

Why are some fields missing on Shopify?

Shopify Admin is dynamic and can load fields asynchronously. Use the Refresh button in the Casekit panel, and make sure you are on an order page.

Does Casekit store or upload my customer data?

No. Casekit is local‑first and uses page data in your browser to generate summaries and macro variables.

I paid but can’t download — what should I do?

Open the success page right after payment. If you closed it, contact support with your PayPal receipt email or transaction ID and we’ll help you get the download.

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Support

Quick answers for installation, Pro Pack import, and common WooCommerce/Shopify quirks. If you’re stuck, email us and we’ll help.

Email support Pricing Changelog

Privacy note: Casekit is local‑first. Order details stay in your browser.

Getting started

Install the extension from the Chrome Web Store (free).
Open a WooCommerce or Shopify order page.
Use Copy summary and Macros to reply faster.

Tip: Pin Casekit in Chrome so it’s always visible.

Importing the Pro Pack

Purchase Pro (one‑time): Go Pro.
Download the ZIP on the success page.
Extract it and locate the .json file.
Open Casekit → click the ⚙ Settings button → Import → select the JSON file.

If import fails, see troubleshooting below or contact support.

Troubleshooting

The Casekit panel doesn’t show up

Make sure you are on an order page in WooCommerce (wp-admin) or Shopify Admin. If needed, refresh the page. On Shopify, navigation is often single‑page; open another order and try the Refresh button in the panel.

Copy to clipboard doesn’t work

Some environments block clipboard access. Try clicking inside the page, then click “Copy summary” again. If your browser shows a permission prompt, allow it.

Shopify fields are missing (email, totals, tracking)

Shopify Admin loads UI dynamically. Use the Refresh button in the Casekit panel. If a field is still missing, Casekit will keep working with the fields available.

WooCommerce totals or items look wrong

WooCommerce admin screens can vary by theme/plugins and by HPOS configuration. Casekit uses best‑effort extraction. If a value is incorrect, email support with a screenshot of the order page (no need to include customer addresses).

I paid but I can’t download the Pro Pack

The download link is shown on the success page right after payment. If you closed it, contact support@casekit.app with your PayPal receipt email or transaction ID and we’ll help.

Still need help?

Email support and include:

WooCommerce or Shopify • your browser version • Casekit extension version

Email support Go Pro