CASEKIT
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Support cost

What does switching between Gmail and Shopify cost you?

Choose your task timings to compare monthly and yearly support time and cost in Gmail, including Pro.

Your support workload

Count routine order-status replies across your stores, once per reply. Exclude cases needing investigation.

Move each slider to set your time per reply, in seconds.

Read the customer’s messageUnderstand what the customer needs.
Switch apps and copy detailsMove between Gmail and Shopify.
Find the order and check trackingFind the order, status and available tracking.
Write and personalise the replyWrite the answer using the order facts.
Review and sendCheck the answer and send it yourself.

Without CaseKit / reply 3 min 50 s

Your estimated difference

Time back / mo

52.2 h

Est. savings / mo

$1,025
Estimated support time and cost with and without the CaseKit Gmail extension
Your supportWithout CaseKitWith CaseKit
Time / month67.5 h15.3 h
Time / year809.6 h183.0 h
Cost / month$1,349$324
Cost / year$16,192$3,889

With CaseKit cost = support labour + $19 Pro / month. $19 per Shopify store, not per person. USD; taxes excluded. Year = 12 months at monthly billing.

Your assumptions, not a measured benchmark. This estimates the Gmail extension workflow. Allow for loading in generation, and checking and edits in review. You still review and send every reply. Recovered time does not automatically reduce payroll. Shopify Admin also works on its own; Gmail is optional.

How the calculation works

Your workload. Your timings. A comparison you can check.

1

Eligible replies

Eligible replies per person per day × people × working days. Count each reply once.

2

Time recovered

Eligible replies × (reply seconds without CaseKit − reply seconds with the Gmail extension), converted to hours.

3

Time value

Support hours × your hourly cost, calculated for each workflow.

4

After Pro

With CaseKit cost includes $19 × the number of Shopify stores per month. A year uses 12 monthly payments.

Use the same start and finish. Time one routine order-status email from opening it to sending the reviewed answer in both workflows. The example assumes the store is already connected. Setup, investigations and follow-up emails are outside this estimate.

Calculator questions

Where do these numbers come from?
From your editable task timings. The manual example totals 3 minutes 50 seconds. With CaseKit, the same reading and review times plus an illustrative 2 seconds to generate a draft total 52 seconds. These are assumptions, not measured benchmarks or a guarantee of generation speed.
Which replies does this estimate cover?
Routine Shopify order-status emails where the order can be identified and a usable draft is available. Count only eligible replies in your daily volume. Allow for loading in generation, and checking and edits in review. Setup, complicated requests and investigations are excluded.
What is a realistic reply time?
Time the same customer email from reading to sending with and without the Gmail extension. Enter each task’s time in the first tab and your draft generation time in the second. Reading and review stay synchronized between tabs. If you already use macros or a helpdesk, use that faster manual baseline.
Does CaseKit remove all of that time?
No. The CaseKit estimate retains the full time you enter for reading and reviewing, plus your generation time. You still check the answer, edit it when needed and send it yourself. Costs are support hours multiplied by your hourly cost, with monthly Pro included for each store. Yearly figures use 12 monthly payments. Recovered capacity does not automatically reduce payroll or increase cash profit.
Does this account for the cost of getting it wrong?
No. Copy-paste errors, wrong tracking numbers and follow-up emails caused by an inaccurate first reply are real costs, but they are too store-specific to model honestly, so they are left out.
Fewer steps between question and answer

Your support reply, with and without CaseKit

Keep the order, the tracking and the draft together. Spend your attention on the customer’s answer.

Without CaseKit

9 manual steps

  1. Read the customer’s email
  2. Find the order reference or customer email
  3. Switch to Shopify
  4. Search and choose the order
  5. Read the fulfilment status
  6. Collect the available tracking details
  7. Return to your inbox
  8. Write and personalise the reply
  9. Review and send

With CaseKit

3 guided steps

  1. Open the email in Gmail, or paste the message and order reference in Shopify Admin
  2. Confirm the order and review the draft; edit or investigate when needed
  3. Copy in Admin or insert in Gmail, then send the reviewed reply yourself

Shopify Admin works on its own. Gmail is optional.

Start free on ShopifyAdd the Gmail extension

Illustrative steps for a straightforward order-status question, grouped as a workflow rather than a measured click count. Several matching orders, missing data or carrier investigations can add work.

Compare each support task

On a small screen, scroll the table sideways to compare.

Manual support tasks compared with CaseKit in Shopify Admin and optional Gmail
Support taskWithout CaseKitWith CaseKit
Find the orderSearch Shopify by order reference or customer email.Use the reference or email in Admin; the Gmail extension can match the open conversation. Choose if several orders match.
Check its statusOpen the order and inspect fulfilment and payment details.Read the recorded Shopify facts together. Confirm the order before using the draft.
Collect trackingFind and copy the carrier, tracking number and link.Use the available tracking details beside the draft. Missing data stays missing; carrier investigations still need you.
Write the answerChoose a macro or write and personalise the response.Review an editable draft for the supported scenario, with tone and store-policy guidance where available.
Use the customer’s languageTranslate or select the right language template.Draft in English, French, Spanish, German or Italian. Check the wording before sending.
Send the replyReview the message and send it from your inbox.Review and copy in Shopify Admin, or insert with the optional Gmail extension. You always send it yourself.

Put your next support reply together in one place

Start in Shopify Admin. Add the Gmail extension if you want the order and draft beside the email.

Install on ShopifySee pricing