CASEKIT
Status

CaseKit system status

These checks run from your browser when you open this page. They show API and website reachability; they do not verify every store connection, AI reply or payment.

Running checks…  
CaseKit API API endpoint reachability.
Checking…
Website casekit.app and its documentation.
Checking…

A failure here can mean the service is down, or that your own network or an extension is blocking the request. If the checks look wrong to you, that is worth telling us.

Incident log

Written up after the fact, with the cause, not just the downtime.

No incidents recorded. We started keeping this log on 29 August 2026, which is recent enough that an empty list means "nothing yet" rather than "nothing ever". Anything that takes order lookup or reply generation down for more than a few minutes gets written up here, including what caused it.

What CaseKit depends on

If one of these is having a bad day, CaseKit will too. We link their status pages rather than reporting on someone else's uptime.

Shopify

Order and customer data, and billing.

Shopify status page →

Cloudflare

Hosting, Workers and the D1 database.

Cloudflare status page →

Google

Sign-in identity, and Gmail itself.

Google status page →

OpenAI

App AI replies and website assistant.

OpenAI status page →

What happens when something breaks

The extension fails quietly

If CaseKit cannot reach the service or your store, it says so in its own panel and leaves Gmail untouched. It never half-fills a reply.

No guessed order states

A failed lookup produces an error, not a fallback "your order is on its way". A wrong status is worse than no status.

Pro degrades to Free behaviour

If AI rewriting is unavailable, the deterministic reply built from your Shopify data stays there and stays usable.

Status questions

Where do these results come from?
Your browser checks whether the CaseKit API and website respond. These are reachability checks, not complete tests of connected stores, AI replies or payments. A network or browser restriction can also cause a failed check.
Why is there no uptime percentage?
Because we would have to have been measuring it to publish one, and a made-up number is worth less than no number. Once external monitoring has run for a full quarter the figure will appear here with the monitor named.
What happens if CaseKit is down?
The extension fails quietly. It shows that it could not reach the service in its own panel and leaves Gmail working exactly as before. It never blocks the composer or partially fills a reply.
Does a Shopify outage break CaseKit?
Order lookups will fail, because Shopify is the source of the order data. CaseKit reports that it could not reach your store rather than guessing at a status. Shopify's own status page is linked below.
How do I report an outage?
Email support@casekit.app or open a ticket on the support page. If the checks above are green for you but CaseKit is not working, that is useful information — say so.

Something not working?

Open a ticket and we will pick it up. Support runs Monday to Sunday, 09:00–18:00 UTC+1, with a target first reply within one working day.

Install on ShopifyContact support