CASEKIT
Add to Chrome
CaseKit for Gmail

Shopify order details and replies, inside Gmail.

Use the optional CaseKit extension to see the order beside your customer’s email. Request a draft, review and edit it, then insert your reply.

Install the Shopify appAdd the Gmail extension

Install the Shopify app first. Gmail requires desktop Chrome and a connected store. Prefer to work in Shopify Admin? No extension or Google connection is needed.

  • Free plan available
  • Real order data
  • You review and send

Your inbox. With the order in view.

For Shopify merchants who answer customer support in Gmail.

Find the right order

Match the open conversation to your store. Choose the order if several match.

Draft when you are ready

On Free, opening an email loads order information without using a draft. Request a reply from the recorded status and available tracking.

Keep your voice

Review and edit. Insert above your signature. You send it yourself.

See a reply take shape.

One customer email. One order. A draft you review and insert.

The full workflow, from customer email to inserted reply.

Get connected

Connect Shopify, then add Gmail.

The Shopify app is the starting point. Add the extension if Gmail is where you answer customers.

Install the Shopify app

Install CaseKit from the Shopify App Store and approve read-only access. You can already look up orders and draft replies in Admin.

Add the Chrome extension

Install the optional extension and sign in with the Google account that handles your store’s support email.

Connect Gmail to this store

Return to CaseKit in Shopify Admin, choose Connect Gmail to this store, and follow the setup instructions.

Open a customer email, confirm the matched order and request a draft when needed. Review and edit the reply before inserting it. You send it yourself.

One connected Google account per store on every plan. Need help? Get setup help

Start free. Add Pro when you need it.

One store. One plan. Gmail and Shopify Admin included.

Free

Unlimited order lookups. 25 generated template drafts each month.

Pro · $19/store/month

AI-assisted replies, saved tone and policy guidance. Billed through Shopify.

30-day Pro trial for eligible stores: 300 AI attempts total, up to 100/day. Paid Pro: up to 5,000 AI attempts/month. Compare plans

Your time. Your assumptions.

Estimate your time back.

Compare your monthly and yearly support time and cost in Gmail.

Your support workload

Count routine order-status replies across your stores, once per reply. Exclude cases needing investigation.

Move each slider to set your time per reply, in seconds.

Read the customer’s messageUnderstand what the customer needs.
Switch apps and copy detailsMove between Gmail and Shopify.
Find the order and check trackingFind the order, status and available tracking.
Write and personalise the replyWrite the answer using the order facts.
Review and sendCheck the answer and send it yourself.

Without CaseKit / reply 3 min 50 s

Your estimated difference

Time back / mo

52.2 h

Est. savings / mo

$1,025
Estimated support time and cost with and without the CaseKit Gmail extension
Your supportWithout CaseKitWith CaseKit
Time / month67.5 h15.3 h
Time / year809.6 h183.0 h
Cost / month$1,349$324
Cost / year$16,192$3,889

With CaseKit cost = support labour + $19 Pro / month. $19 per Shopify store, not per person. USD; taxes excluded. Year = 12 months at monthly billing.

Your assumptions, not a measured benchmark. This estimates the Gmail extension workflow. Allow for loading in generation, and checking and edits in review. You still review and send every reply. Recovered time does not automatically reduce payroll. Shopify Admin also works on its own; Gmail is optional.

Add to ChromeFull calculator

A few things to know

Do I need the Shopify app before using CaseKit in Gmail?
Yes. Install CaseKit in Shopify first, then add the optional Chrome extension and connect the Google account that handles support from CaseKit in Shopify Admin. The Shopify Admin app works on its own without Gmail or an extension.
Is this a real Shopify Gmail integration?
CaseKit connects your Shopify store to the Gmail conversation you are reading. The Gmail extension is a Chrome extension rather than a Gmail add-on: it renders a panel beside the open conversation and reads Shopify through your connected store. Gmail itself is untouched.
Does CaseKit use the Gmail API?
No. The Gmail workflow uses a Chrome content-script adapter that reads the conversation currently open on screen. CaseKit does not request Gmail API restricted scopes and does not connect to your mail account.
Does it work with Google Workspace and a shared support inbox?
CaseKit works in Gmail on the web, including Google Workspace accounts. Connect one Google account to one store on any plan. You can use that account on more than one computer.
Does it work in the Gmail mobile app?
The admin app works wherever your Shopify admin does, including mobile. The optional Gmail extension is Chrome on desktop only.
What Shopify permissions does it need?
Read-only access to the order, customer and fulfillment data needed to resolve the order behind a conversation. CaseKit cannot refund, cancel, edit or fulfill orders.
Will it slow Gmail down or break my inbox?
CaseKit is designed to fail quietly. If it cannot resolve an order or reach Shopify, it shows that in its own panel and leaves Gmail working exactly as before.

Bring the order into your inbox.

Start with the Shopify app, then connect the optional Gmail extension.

Install the Shopify appAdd the Gmail extension

Prefer Shopify Admin? CaseKit works there too.