CASEKIT
Install on Shopify
CaseKit for Shopify

Answer order questions from Shopify.

Find the order. Check the facts. Draft a reply you can make your own.

Install on Shopify

Free plan available. No Gmail or extension needed.

  • Real order data
  • Read-only access
  • You review and send
The CaseKit admin app. Synthetic demo store. Click to zoom.
From question to reply

Your next reply starts here.

Find the order

Enter an order number or customer email. Choose the order if several match.

Draft the answer

Paste the customer’s message. CaseKit uses the recorded order and tracking details.

Make it yours

Review, edit and copy. Send from the inbox you already use.

The facts behind every reply.

Order status, fulfilment and available tracking. Together, where you need them.

Know the order

Check the customer, items and status before you reply.

Keep control

CaseKit reads order data. It cannot refund, cancel or change orders.

Speak their language

Draft in English, French, Spanish, German or Italian.

Start free. Add Pro when you need it.

One store. One plan. Both workflows.

Free

Unlimited order lookups. 25 generated template drafts each month.

Pro · $19/store/month

AI-assisted replies, saved tone and policy guidance. Billed through Shopify.

30-day Pro trial for eligible stores: 300 AI attempts total, up to 100/day. Paid Pro: up to 5,000 AI attempts/month. Compare plans

Also available in Gmail

Same CaseKit. Inside your inbox.

Answer support in Gmail? Add the optional Chrome extension to see the order and insert your draft beside the email.

Explore Gmail

Gmail thread asking where order #10582 is, with the CaseKit card already showing the resolved Shopify order
Your time. Your assumptions.

Estimate your time savings.

Use the same time and cost calculator for the optional Gmail extension.

Your support workload

Count routine order-status replies across your stores, once per reply. Exclude cases needing investigation.

Move each slider to set your time per reply, in seconds.

Read the customer’s messageUnderstand what the customer needs.
Switch apps and copy detailsMove between Gmail and Shopify.
Find the order and check trackingFind the order, status and available tracking.
Write and personalise the replyWrite the answer using the order facts.
Review and sendCheck the answer and send it yourself.

Without CaseKit / reply 3 min 50 s

Your estimated difference

Time back / mo

52.2 h

Est. savings / mo

$1,025
Estimated support time and cost with and without the CaseKit Gmail extension
Your supportWithout CaseKitWith CaseKit
Time / month67.5 h15.3 h
Time / year809.6 h183.0 h
Cost / month$1,349$324
Cost / year$16,192$3,889

With CaseKit cost = support labour + $19 Pro / month. $19 per Shopify store, not per person. USD; taxes excluded. Year = 12 months at monthly billing.

Your assumptions, not a measured benchmark. This estimates the Gmail extension workflow. Allow for loading in generation, and checking and edits in review. You still review and send every reply. Recovered time does not automatically reduce payroll. Shopify Admin also works on its own; Gmail is optional.

Explore GmailFull calculator

A few things to know

Do I need the Chrome extension to use CaseKit?
No. The app in your Shopify admin does the whole job: paste the customer's message, give the order number or their email, and it finds the order, reads the fulfilment state and writes the reply. The extension is optional. It does the same thing inside Gmail and adds one-click insert into the composer.
How do I install it?
From the Shopify App Store, like any Shopify app. It asks for read-only access to orders and customers and appears under Apps in your admin. There is no API key to create and no token to paste anywhere.
What does it read from my store?
Order, customer and fulfilment data, read-only, when you request a reply. It cannot refund, cancel, edit or fulfil an order. Requested drafts and their order snapshots are saved encrypted and remain available for 30 days; expired content is removed by bounded cleanup.
Does it work if the customer emails from a different address?
Yes. Give it the order number instead of the email and it resolves the order directly. If two orders could match a customer, it shows both and asks you to pick.
Where does the reply go?
Into a copy box in the admin. Paste it into whatever you answer from: Gmail, Outlook, Shopify Inbox, a helpdesk. If you answer in Gmail, the optional extension drops it straight into the composer instead.
Which languages?
English, French, Spanish, German and Italian, detected from the message you paste. All five on every plan.
What is billed through Shopify?
Everything. Free is $0 with unlimited order lookups and 25 generated drafts per month. Pro is $19 a month or $190 a year, one Google account per store, on your normal Shopify invoice.

Turn the next question into a reply.

Start with the Free plan. Work right from Shopify.

Install on Shopify