CaseKit features: order lookup, WISMO detection, replies in five languages
Find the order, check the recorded facts and review a draft in Shopify Admin. Add the optional Gmail extension when you want the order beside the customer email. Here is each part of that workflow.
Every capability, one page each
Each page covers one part of the workflow, what it does and where it stops.
Gmail and Shopify integration
Shopify order context rendered beside the Gmail conversation you have open.
Shopify order lookup
Resolve the right order from an order reference, a sender address or ranked candidates.
WISMO detection
Turn Shopify fulfillment evidence into the correct support scenario, deterministically.
Contextual AI replies
Pro rewrites the recommended reply after CaseKit has resolved the Shopify facts.
Multilingual replies
Reply in the customer's language across English, French, Spanish, German and Italian.
Shared store tone and policies
Shared tone and structured policy settings help a team give consistent replies.
Privacy and access model
What CaseKit reads, what it sends, and what it cannot do.
What CaseKit does not do
The boundary is part of why merchants trust it with customer replies.
| Capability | Status |
|---|---|
| Send customer emails automatically | No |
| Issue refunds or cancel orders | No |
| Edit or fulfill Shopify orders | No |
| Read your whole mailbox | No |
| Use Gmail API restricted scopes | No |
| Multiple Shopify stores in one workspace | Planned |
| Gorgias adapter | Planned |
| Zendesk adapter | Planned |
| Carrier data beyond what Shopify reports | Planned, not enabled |
See it running on your own store's orders
Free plan: unlimited Shopify order lookups and 25 generated drafts per month.