Terms of Service

The service

CaseKit is provided by Infra Cloud Services S.A.R.L AU in Morocco. It prepares support drafts from authorized Shopify or WooCommerce order information. The Shopify app and WooCommerce plugin work independently. The optional Gmail extension currently connects to Shopify, not to the WooCommerce plugin. Shopify availability and plan features are described on our Shopify app page and pricing page.

Your responsibilities

You must be authorized to access the connected store and any customer information you provide. Keep account access secure. Do not use CaseKit for unlawful activity, unsolicited messages, unauthorized access, or attempts to disrupt the service or evade usage limits.

Review every draft

Drafts, including AI-generated replies, can contain mistakes. Check the customer, order, tracking, dates, amounts, policies and any proposed action before sending. CaseKit does not send email or perform refunds, cancellations, fulfilment or other order changes. You remain responsible for your customer communications and for carrying out any action you promise.

Shopify plans and charges

The Shopify Free plan includes 25 generated drafts per month, measured by the UTC calendar month. A successful new draft uses one slot. Failed requests, missing orders and unresolved order selections use none. Reopening or retrying the same draft uses no additional slot, including after the month changes; copying, editing and inserting an already counted draft are unrestricted. Order lookup remains free. A new Shopify installation with no existing approved subscription starts on Free. Shopify Pro features and prices are shown on the pricing page and Shopify's hosted plan page. Shopify shows trial eligibility, billing dates and recurring terms before you approve a subscription. An approved Shopify Pro subscription continues after its trial unless canceled through Shopify before billing begins. Shopify processes those subscriptions and applicable charges. Installing CaseKit or its optional extension does not itself approve a paid subscription.

WooCommerce plans and billing

From plugin version 0.3.0, Draft reply uses the CaseKit service after the current user consents with Connect and draft. Free includes 25 successful service replies per UTC calendar month, whether or not AI is needed; failed requests and copying do not use another allowance slot. Reply options → Local reply, editing and copying are free and unlimited without a CaseKit connection. Versions 0.2.2–0.2.4 retain their local Draft reply and separate hosted action. WooCommerce Pro adds unlimited monthly service drafts, tone and reply-style instructions, subject to a ten-request-per-minute security limit per site. Pro is a recurring PayPal subscription at $19 USD per month or $190 USD per year, per connected WooCommerce site, approved separately by the store manager. Installing or connecting does not create a charge. Production Pro requires a verified settled payment; sandbox checkouts do not grant production access. Review the WooCommerce service terms and billing terms before approving a plan. These PayPal plans are separate from Shopify billing.

Cancellation, disconnection and billing questions

Manage available Shopify plans from CaseKit in Shopify Admin. Uninstalling the Shopify app ends the app connection and cancels the app subscription through Shopify; already incurred charges can still appear on an invoice. See our refund information for Shopify billing disputes and requests. Removing only the Chrome extension does not cancel a Shopify subscription. For WooCommerce, cancel automatic renewal through Manage Pro or PayPal automatic payments before disconnecting or uninstalling; disconnection and uninstall do not cancel a PayPal subscription. Cancellation preserves the verified paid period, subject to refunds, reversals or payment disputes. Disconnect and delete account data in WooCommerce → CaseKit Settings requests service-account deletion; uninstall also attempts deletion. Contact support if the site or service is unavailable. See the WooCommerce billing terms and WooCommerce privacy policy for payment, refund and retention details.

Privacy

Our privacy policy explains processing, service providers and retention. Do not provide credentials, payment details or unnecessary sensitive information in support drafts, store settings or website chat.

Availability and restrictions

CaseKit depends on Shopify or WordPress and WooCommerce, browser functionality, Cloudflare, OpenAI and other service providers as applicable. We do not guarantee uninterrupted service or error-free output. We may restrict access where necessary to address abuse, security risks or legal obligations. Contact support if you believe a restriction was applied incorrectly.

Your rights and changes

Nothing here excludes rights or remedies that cannot be excluded under applicable law. Material changes to these terms will be identified on this page. For questions or a dispute, contact us with the store domain or site URL and relevant details so we can investigate.

Contact

Infra Cloud Services S.A.R.L AU, Morocco.
support@casekit.app