CASEKIT
Comparison

CaseKit vs Re:amaze

Re:amaze is a fuller ecommerce support platform: shared inbox, live chat, social channels, chatbots and Shopify actions. CaseKit does less. The choice comes down to whether you want more channels or fewer tabs.

Choose CaseKit if
  • Email in Gmail is your support channel
  • You do not need live chat or social inboxes
  • Shopify order lookup is the actual bottleneck
  • You want one flat price for a small team
Choose Re:amaze if
  • You want live chat on the storefront
  • Social and messaging channels need one inbox
  • You run several brands or storefronts
  • You want chatbots and workflow automation
  • A shared inbox with collaboration features matters

Side by side

RequirementCaseKitRe:amaze
Agent workspaceYour existing GmailRe:amaze shared inbox
Live chatNoYes
Social and messaging channelsNoYes
Chatbots and automationNoYes
Shopify order contextCore design, read-onlyYes, with order actions
WISMO scenario logicCore designVia macros and automation
Multiple brands or storesOne store — multi-store plannedMulti-brand on higher plans
Setup effortMinutesHelpdesk setup and migration
Pricing modelFlat per storePer user, or flat by conversation volume
Entry price$0 Free, $19/mo ProFrom $29/user/mo

Competitor details verified 29 August 2026. Pricing changes often — check the official page before deciding. Re:amaze pricing.

Where Re:amaze is clearly stronger

Channel coverage

Chat, social and messaging in one inbox. CaseKit prepares order replies in Shopify Admin and optionally in Gmail. It does not provide a chat, social or messaging inbox.

Multi-brand

Running several storefronts from one account is supported on higher plans. CaseKit is one store per workspace today.

Team operations

Departments, roles, staff reporting and shift management on its upper tier. CaseKit has a workspace with one connected Google account.

CaseKit and Re:amaze: common questions

What is Re:amaze?
An ecommerce helpdesk with a shared inbox, live chat, social channels, chatbots, automation and macros, plus a Shopify integration. It is a fuller support platform than CaseKit and covers channels CaseKit does not touch.
How is Re:amaze priced?
Per user per month on its main plans: Basic at $29, Pro at $49 and Plus at $69. There is also a flat volume-based Starter plan at $59 a month with unlimited staff but a cap of 500 active conversations. Verified 29 August 2026.
Does Re:amaze support multiple stores?
Multi-brand capability is available on its higher plans, which is a genuine advantage if you run several storefronts. CaseKit supports one active Shopify store per workspace; multi-store is on the roadmap and is not available today.
Why would I pick CaseKit instead?
Because you do not want to move your support email into another inbox. If Gmail works for your team and the actual pain is looking up Shopify orders, CaseKit solves that without changing anything else.
Which is cheaper for a three-person team?
CaseKit Pro is $19 a month total per store. Three Re:amaze Basic users would be $87 a month at list price — but that buys live chat, social channels, chatbots and a shared inbox, none of which CaseKit provides.

Try a Shopify order reply with CaseKit

Start in Shopify Admin with unlimited order lookups and 25 generated drafts per month on Free. Gmail is optional. Review every reply before sending it from your existing inbox.

Install on ShopifySee pricing