Feature · Pro
Three agents, one store voice
Support consistency problems are rarely about effort. They happen because every agent keeps their own snippets in their own drafts folder, and nobody knows which version is current.
What Pro shares across the team
One workspace
Manage shared store settings in Shopify. Connect one Google account if your team also wants the optional Gmail extension.
Store tone and policy
Set structured rules once for all five supported languages. Tone guides the AI acknowledgment. Review free-text policy exceptions before sending.
Shared policy settings
Structured policy rules live with the store workspace. Update them in Shopify for supported-language drafts in Admin and the optional Gmail extension.
What a support lead actually gets
- The same scenario produces the same shape of answer regardless of who is on shift
- A policy change is made once, not chased across a small team's snippets
- A new agent is useful on day one, in the Gmail workflow they already know
- A usage view showing resolutions and inserts, so adoption is visible
Questions about this feature
How many people can use one workspace?
Every plan connects one Gmail or Google Workspace account to one Shopify store. Pro is $19 a month per store.
What is shared across the team?
Store tone and structured policy settings are shared by the Shopify app and the optional connected Gmail account. There is no merchant macro editor.
How do I change the connected Google account?
Open CaseKit in Shopify, disconnect the current Google account, then link the account you want to use.
What is store tone exactly?
The owner sets how replies should read and adds store policy notes and structured rules, such as a returns window. Structured rules shape supported-language drafts. Tone guides the acknowledgment; free-text exceptions require review.
Can I connect several Google accounts?
One Google account connects to one store on every plan. Separate Gmail accounts cannot connect to the same store.
Try it on your next customer email
Free plan: unlimited Shopify order lookups and 25 generated drafts per month.